Terms & Conditions

These terms cover two things: your use of this website, and the basis on which we provide services to clients. Please read them before using the site or engaging us.

1. Who we are

• Company: Aurelian Ltd
• Registered office: 82 King Street, Manchester, Greater Manchester, England, M2 4WQ
• Company number: 12538366
• Email: info@aurelianltd.com

In these terms, "we", "us" and "our" mean Aurelian Ltd. "You" means the person or organisation using this website or engaging our services.

2. Using this website

You may use this website for lawful purposes only. You must not misuse it by knowingly introducing malicious code, attempting to gain unauthorised access to it or any server on which it is stored, or attacking it in any way.

All content on this website, including text, design, graphics and logos, belongs to us or our licensors and is protected by copyright and trade mark law. You may view and print pages for your own reference, but you may not reproduce, republish or exploit any part of it commercially without our written permission.

We work to keep the site available and accurate but we do not guarantee it will be uninterrupted or error free, and we may change or withdraw content at any time. Where we link to other websites, those links are for convenience and we are not responsible for their content.

3. How engagements work

Nothing on this website is an offer to contract. An engagement begins only when:

1. We provide you with a written proposal setting out the scope, the people involved, timescales and fees; and
2. You confirm your acceptance of that proposal in writing.

The proposal, together with these terms, forms the agreement between us. Where the proposal and these terms conflict, the proposal takes precedence. No work is chargeable before you have accepted a proposal.

Changes to scope

If you ask for work beyond the agreed scope, we will tell you before starting it and confirm any additional fee in writing. We are not obliged to carry out work outside the agreed scope.

4. Fees and payment

• Fees are as set out in your proposal. Where possible we quote a fixed fee; otherwise we quote a rate and an estimate.
• Unless the proposal says otherwise, invoices are payable within 30 days of the invoice date.
• Fees are exclusive of VAT, which we add where applicable.
• Reasonable expenses agreed with you in advance are charged at cost.
• We may charge interest on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
• If an account remains unpaid we may suspend work after giving you written notice. We will not do so where it would cause you to miss a statutory deadline we have been engaged to meet, without first discussing it with you.

5. Your responsibilities

To deliver our services we rely on you to:

• Provide accurate, complete and timely information, and tell us promptly if something changes
• Give us reasonable access to the people, systems and records we need
• Name someone who can give us decisions and approvals
• Keep your own copies of records and data you provide to us

We are not responsible for delays or for advice that proves incorrect where the cause is information that was inaccurate, incomplete or provided late.

6. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the purposes of the engagement, and not disclose it to anyone else without permission. This does not apply to information that is already public, that we are required to disclose by law or a regulator, or that we must share with our professional advisers or insurers.

These obligations continue after the engagement ends.

7. Data protection

Where we handle personal data on your behalf as part of a service, you are the data controller and we act as your processor. We will process that data only on your documented instructions, keep it secure, and assist you in meeting your own obligations. Where required we will enter into a separate data processing agreement with you.

How we handle personal data in our own right is set out in our Privacy & Cookies Policy.

8. Intellectual property in our work

Once you have paid our fees in full, you own the intellectual property rights in the specific deliverables we create for you. We retain ownership of our own pre-existing materials, templates, methods and know-how, and of anything of general application we develop, and we grant you a licence to use those to the extent needed to make use of the deliverables.

We may refer to you as a client and describe the general nature of the work in our marketing, unless you tell us in writing that you would rather we did not.

9. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
• Our total liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement in the 12 months preceding the event giving rise to the claim.
• We are not liable for the acts or omissions of third parties you engage directly, even where we introduced them.

You should ensure these limits are appropriate for you. If they are not, tell us before the engagement begins and we will discuss alternative cover.

10. Ending an engagement

Either of us may end an engagement by giving 30 days written notice, unless your proposal specifies a different period. Either of us may end it immediately if the other commits a material breach that is not put right within 14 days of being asked, or becomes insolvent.

On termination you must pay for all work carried out up to that date. We will return your records and, where reasonable, help hand over to you or another provider. Time spent on a handover beyond a reasonable amount may be chargeable.

11. Matters outside our control

Neither of us is liable for failing to perform where the cause is beyond our reasonable control, including utility or network failure, fire, flood, epidemic, industrial action or government restriction. If such an event continues for more than 30 days, either of us may end the engagement by written notice.

12. General

• Neither of us may transfer our rights or obligations without the other's written consent, except that we may transfer them to a purchaser of our business.
• These terms and your proposal are the entire agreement between us and replace any earlier discussions.
• If any provision is found to be unenforceable, the rest remains in force.
• No one other than you and us has any right to enforce these terms.
• A delay in enforcing a right is not a waiver of it.

13. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Changes to these terms

We may update the website terms at any time by posting a revised version here; the date at the top shows when. The terms that apply to an engagement are those in force when you accepted the proposal, and we will not change them mid-engagement without your written agreement.

15. Contact

Questions about these terms should go to info@aurelianltd.com.